With our Front Of House Training we don’t stop at providing you with the physical tools to create a good impression… we want to make sure you have the right skills too.
Front of house staff play a vital role in projecting a professional image and offering visitors a warm welcome to your workplace. By fuelling the performance of your receptionists and customer facing staff with this essential Vantage training, you can achieve the best possible staff and customer experience, every single day.
Flexible training to suit you and your team
Our friendly, engaging Front Of House trainers will encourage your customer facing employees to try new ideas and equip them with skills they can implement immediately.
Depending on your size, sector and individual requirements, training may include:
- Meeting and greeting customers.
- Making a positive impression.
- Establishing the needs of customers.
- Maintaining your workplace, both in its appearance and supplies.
- Serving refreshments.
- Building trust and confidence through effective communication.
Our interactive Front Of House training courses use a combination of theoretical debate and practical sessions to aid the learning process. Your staff will leave empowered, confident and able to inject the feel good factor into your workplace.
The next steps
Training can be delivered on site in a format that suits you. Contact our friendly advisers today to find out more on 0845 37 111 35 or firstname.lastname@example.org.